Services  |  Product Support Packages

Bsquare product support packages are available in two levels: Basic and Premium.

  Basic Premium
Support Fee $7,495 $19,995
Term (Months) 12 12
Knowledgebase access Yes Yes
Questions fielded via email Yes Yes
Questions fielded by phone Yes Yes
Number of named contacts 2 8
Response time (hours) 48 hrs 24 hrs
Microsoft Premium Support hours (Bsquare escalates an issue to Microsoft's support staff) 0 6
Training discount - 20%
Number of hours 40 140

Microsoft Professional Support Services (PSS)

The Premium level product support package include access to Microsoft’s PSS. If our team can’t answer your question, we leverage Bsquare’s Microsoft PSS contract to get you the answers you need.

Contact us to purchase a product support package that’s right for you. Call 1.425.519.5200 or 1.888.820.4500 or email.

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