Bsquare product support packages are available in two levels: Basic and Premium.
| |
Basic |
Premium |
| Support Fee |
$7,495 |
$19,995 |
| Term (Months) |
12 |
12 |
| Knowledgebase access |
Yes |
Yes |
| Questions fielded via email |
Yes |
Yes |
| Questions fielded by phone |
Yes |
Yes |
| Number of named contacts |
2 |
8 |
| Response time (hours) |
48 hrs |
24 hrs |
| Microsoft Premium Support hours (Bsquare escalates an issue to Microsoft's support staff) |
0 |
6 |
| Training discount |
- |
20% |
| Number of hours |
40 |
140 |
Microsoft Professional Support Services (PSS)
The Premium level product support package include access to Microsoft’s PSS. If our team can’t answer your question, we leverage Bsquare’s Microsoft PSS contract to get you the answers you need.
Contact us to purchase a product support package that’s right for you. Call 1.425.519.5200 or 1.888.820.4500 or email.