Optimize Productivity with Bsquare Technical Support
Quickly solve embedded device development issues and optimize productivity help from Bsquare's technical support team. Product support packages are available in two levels: Basic and Premium. Support hours may be used by customers for issues or support related to any Bsquare product or service or for any Microsoft product purchased by the customer from Bsquare.
| |
Basic |
Premium |
| Support Fee |
$7,495 |
$19,995 |
| Number of hours |
40 |
140 |
| Term (Months) |
12 |
12 |
| Knowledgebase access |
Yes |
Yes |
| Questions fielded via email |
Yes |
Yes |
| Questions fielded by phone |
Yes |
Yes |
| Number of named contacts |
2 |
8 |
| Response time (hours) |
48 hrs |
24/8 hrs |
| Microsoft OEM Foundation Support hours |
No |
Yes |
Microsoft OEM Foundation Services
The Premium level product support package include access to Microsoft OEM Foundation Services. If our team can’t answer your question, we leverage Bsquare’s Microsoft contract to get you the answers you need.
Contact us to purchase a product support package that’s right for you. Call 1.425.519.5900 or 1.888.820.4500 or email.