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Accessing BSQUARE Professional Support Services
| Silver | Gold | Platinum | |
| Phone Support | x |
x |
Yes |
| Email Support | Yes |
Yes |
Yes |
| Named Contacts | 2 Contacts |
3 Contacts |
8 Contacts |
| Knowledgebase Access | 24 hrs, 7 days/wk |
24 hrs, 7 days/wk |
24 hrs, 7 days/wk |
| Training | Regular Price |
10 % Discount |
20 % Discount |
| Response Time | 48 Hours |
24 Hours |
24 Hours |
| PSS Hours | 0 Hours |
2 Hours |
6 Hours |
| Term | 4 Months |
6 Months |
12 Months |
| Package Price | $ 3,000 |
$9,000 |
$20,000 |
Support packages may be purchased by calling us at 1-888-820-4500, or via email at sales@bsquare.com.
BSQUARE support packages are available at the Silver, Gold, and Platinum levels listed above. Support packages include direct access via phone, email or web to our support engineers for questions relating to virtually all aspects of Windows® CE, Windows Mobile® and Windows® XP Embedded development. As a bonus, customers purchasing support packages will have unlimited access to BSQUARE’s knowledge base! Fast and easy to use, simply search by product, category, keywords or phrases. If your issue is not covered, simply post your question or you can call or email and the support team will have a response by the next business day, usually within 24 hours.
Some of our Support Packages include access to Microsoft Premier Support Services (PSS). If an inquiry requires Microsoft troubleshooting or information, BSQUARE will use our own PSS contract to get these answers directly from Microsoft.
Check it out! Click here for immediate, complimentary access to a sample library of commonly asked questions. You’ll see how fast and easy it is find answers!
Support hours: 8 am to 8pm, (EST) excluding BSQUARE company holidays.
Support packages may be purchase by calling us at 1-888-820-4500, or via email at sales@bsquare.com.