Brewing Up Outcomes With Costa Coffee

Costa Coffee partnered with Bsquare to deliver a better and more widely available experience to its customers. 


Bean-to-cup vending is inherently challenging. Costa Express’s goal was to increase profit margins and market penetration with a machine that could prepare a cup of coffee as fresh and delicious as if it was purchased at a premium café and made by a skilled barista.


Bsquare developed a comprehensive web-based telemetry system, extensions to the user interface, and new web-based options for the Costa Express backoffice as the company scales internationally. Bsquare also hardened the devices and implemented one-button reset
functionality that enables retail workers or others to reset the machines in the case of an operating system crash without having to perform a costly truck roll. .


The result of these efforts was a successful roll out of the CEM-200 “Marlow” Intelligent Super-Vending Concession on budget and on schedule. The first functioning prototype was delivered within 50 working days from start, and the final machine was ready for initial production within six months. Please see the Case Study for Costa Coffee Intelligent Super-Vending for more information.

"Bsquare functioned seamlessly as a partner in an international team comprising more than 120 individuals from multiple companies in 7 countries."

Eric Achtmann, Project Marlow Program Director & System Architect