Maintenance and Support

Bsquare provides Maintenance and support for customer solutions.

Maintenance and Support Pricing

Components Pricing
Maintenance Based on number of hours
Support Based on % of Support FTE needed

Maintenance Activities

  • Feature enhancements
  • Troubleshoot issues
  • Resolve defects
  • Upgrade and patch software components
  • Code refactoring
  • Coordination with other teams
  • Release testing
  • Maintain solution backlog

Support Activities

  • User training
  • Business user support, answer questions on how to use the solution
  • Triage customer requests, assign to relevant teams
  • Screen issue
  • Report out on monthly activities