Operations Services

Our 24/7 operations team has deployed and operated cloud-based IoT systems for global Fortune 500 companies and large private organizations. We will manage your AWS or Azure cloud assets, monitor system status, and provide DevOps services, help desk services and software support services. We ensure your vital systems are secure and meeting your business objectives.

DevOps

Bsquare’s state-of-the-art DevOps practices make extensive use of automation, eliminating error-prone manual operations and ensuring solution reproducibility and deployment confidence. Our team will host and operate as well as help improve your development and operations tools and processes.

Services offered

Gap analysis assessment – We will review your existing system, processes, and methodology and make recommendations for improvement.

DevOps implementation services – Our DevOps engineers will create solutions using industry-standard tools and technologies.

Supported Technologies

  • Jenkins
  • Ansible
  • Terraform
  • Rundeck
  • Kubernetes
  • Docker
  • CloudWatch
  • Monitoring
  • Escalating services
  • Log aggregation
  • Vulnerability scanning
  • Ticketing systems
  • Services reporting automation (billing, tickets, incidents)

Cloud Hosting

Bsquare will manage your cloud assets efficiently and ensure your vital business systems are secure and meeting your business objectives.

Activities

Monitoring

  • Active monitoring of hosts and solutions
  • Daily data backups
  • Periodic automated external vulnerability tests

Incident response, management and service requests activities

  • Incident response and remediation
  • Provision environment
  • Deployment of software updates and all other software used by your solution

Software Maintenance Services

Bsquare provides reactive and proactive software maintenance services. Bsquare will work with you to tailor the team and services provided to meet your needs.

Reactive

  • Troubleshoot issues to determine root cause
  • Break/fix maintenance resolves defects in production or non-production environments

Proactive

  • Regression testing to support customer-initiated changes that may be outside of the solution but could cause impact to the solution
  • Coordination with other teams in your company
  • Upgrade and patch software to keep your solution up to date
  • Refactor, restructure and rewrite code to run better without changing functionality

Support

Bsquare provides support and training for hosted services. We will work with you to define a solution that that meets your needs.