Running a system of connected devices comes with many challenges, from the esoteric to the prosaic. Artificial intelligence is teaching your machines to thwart a cyberattack. But you also need to think about trucks.
If you manufacture fleets of connected devices, you are increasingly building products intended to be the heartbeat of an organization. But you are introducing risk to your customers along with the benefits.
As products such as point-of-sale systems become smarter and more ingrained in a business operation, the consequences of failure are incredibly high.
When connected devices break down, technicians hop in a truck and drive to a site to get them back up and running. The costs of these truck rolls can be startling. We’ve seen them running between $200 and $500 per incident, even upwards of $5,000, depending on the skills needed. Worse, service costs can fluctuate widely, especially with ongoing labor shortages. Unpredictable pricing and repeat visits will destroy annual budgets.
If you deliver inferior equipment that leads to truck rolls, the downtime also hits revenue and upsets people waiting to order a movie ticket or buy groceries. This can taint your customer’s reputation and harm your relationship.
We have a solution.
SquareOne by Bsquare provides efficient and completely remote device management for the lifecycle of your machines. Designed to drastically reduce or remove truck rolls altogether, SquareOne delivers a better experience for your customers.
What used to take days to solve can now be addressed in under five minutes. Here’s what SquareOne can do for you:
With real-time monitoring, you can manage entire fleets remotely and securely. Whether 10 machines or 10,000, you have transparency over the entire system and visibility into the health of every device connected to the network, from settings like volume and brightness to the amount of memory they are using.
Once you have identified the problem machines, you can isolate them and troubleshoot what’s wrong. Was there a new software update that didn’t work well? Did someone load something on a device that shouldn’t be there? You can dive deeply into what’s going on.
Then you fix the problem. You can remotely access and control the device, deploying software patches or anything a technician would do. You can even shut down and reboot the device remotely to ensure security, avoiding sending someone up a ladder, for example, when an airport monitor freezes in a blue screen.
At Bsquare, we believe device makers must reject the idea that truck rolls are part of normal operating costs for their customers. You focus on what you do well, and we’ll keep the devices running, saving you time and money and protecting your reputation.
Learn more about how one-stop device management with SquareOne will give your customers greater control throughout the life cycle of their connected devices and cut costs by keeping those trucks off the road.